Arlo cameras are popular for their wireless operation and ease of use, making them a go-to choice for home security. They offer high-quality video, smart features, and flexibility in placement and setup. However, as with any technology, users may encounter issues disrupting their security system’s functionality. We will cover common problems with Arlo Camera Systems and provide clear solutions to get your security system back to optimal performance.
Connectivity Concerns
Camera Offline or Cannot Connect to Wi-Fi
If your Arlo camera is showing up as offline or can’t connect to your Wi-Fi network, start by checking your router or modem. Perform a power cycle by unplugging the device, waiting one minute, and then plugging it back in. Ensure your Wi-Fi is working by connecting with another device, like a smartphone. If Wi-Fi is down, your internet provider can help resolve the issue. Move your Arlo camera closer to the router or use a Wi-Fi extender to strengthen the signal if distance or obstructions are a problem.
Sync Issues with the Base Station
To address sync problems between the camera and base station, check the LED lights on the base station. If the internet LED is green, it indicates a good connection. If syncing issues persist, press the sync button on the base station, then press the sync button on the camera. Remember, do not press the sync button on the base station for too long—a few seconds are all it takes. Check the user manual for specific syncing instructions for your Arlo model.
Power Problems
Camera Not Holding Charge or Powering On
Power issues are often battery-related. First, check if the battery is properly installed and seated correctly. For rechargeable models, make sure the charger is working and the camera is charging when plugged in. If the battery doesn’t hold a charge, look for replacements from Arlo or certified vendors. Non-rechargeable battery-operated models will require new, high-quality batteries for optimal performance. Always use the recommended type and brand to avoid power inconsistencies.
Inconsistent Performance Despite Full Battery
If your Arlo camera operates erratically despite a full battery, investigate the camera’s settings, firmware, and potential software glitches. Update the Arlo app and camera firmware to the latest version through the app. Reset the camera to factory settings if updates don’t work, but note that this will erase your settings, and you’ll have to set up the camera again.
Image and Video Issues
Poor Video Quality or Live Streaming Problems
When video quality drops or live streaming is unreliable, there could be bandwidth or signal issues. Prioritize your camera’s access to bandwidth in the router settings, or limit other high-bandwidth activities while using the camera. Check if the camera’s positioning warrants a clear line of sight without obstructions. Adjust the video settings in the Arlo app to suit your needs and network capacity.
Night Vision Not Functioning Properly
Night vision problems typically stem from incorrect settings or environmental obstructions. Make sure night vision is enabled in your camera’s settings. Clean the camera lens to ensure that infrared light is not hindered. If the area is too dark, consider adding some ambient light to assist the camera’s night vision. Additionally, reposition the camera to avoid reflective surfaces that might interfere with infrared operation.
Alert and Notification Issues
Not Receiving Alerts or Notifications
If you’re not getting alerts or notifications, ensure that your Arlo system’s mode is set correctly to trigger these alerts. Verify that your internet connection is stable, as interruptions can prevent alerts. Next, check the Arlo app’s notification settings to make sure notifications are not turned off or blocked by your smartphone’s system settings. For motion detection notifications, adjust the sensitivity settings and rules in the Arlo app.
False Alarms and Incorrect Notifications
False alarms often occur due to overly sensitive motion detection settings. Adjust the motion detection sensitivity in the Arlo app and position the camera to avoid areas with frequent movement from trees, cars, or animals, which can trigger false alerts. Create activity zones to focus on specific areas you want to monitor. Use the Arlo Smart subscription service for intelligent alerts that can recognize and notify you about specific types of movement, like people or vehicles, reducing false alarms.
Software and Firmware Glitches
Updating Camera Firmware Correctly
Occasionally, software within your Arlo camera system might need an update to ensure all features function correctly. To upgrade the firmware, use the Arlo app and go to each camera’s settings to check for available updates. Perform these updates regularly, as new firmware can fix previous bugs and improve the overall stability of your camera. If an update fails, try resetting your camera and attempt the update process again.
Consistent App Maintenance
To prevent possible issues with controlling your camera system, keep the Arlo app updated to the latest version. The latest updates often include patches for known bugs and can significantly improve your user experience. Regularly check your app store for updates, and consult Arlo’s support pages if you encounter any problems during the update process.
Handling Physical and Hardware Problems
Addressing Camera Damage
Should your Arlo camera suffer physical damage from weather or accidents, assess whether it’s functioning correctly. If waterproofing is compromised or the damage is extensive, contact Arlo customer service for a professional assessment. For minor scratches or casing issues, you might not need repairs, but always consider if damage affects the camera’s operation.
Ensuring Optimal Camera Placement
Placement of your Arlo cameras can greatly impact their efficiency. Position cameras with a clear viewpoint of the area you want to monitor, avoiding places where direct sunlight or light from lamps might cause glare or lens flare. Outdoor cameras should have some shelter if possible, protecting them from harsh weather while ensuring they remain unobstructed by branches or other items.
Consistent maintenance and understanding your Arlo system will generally lead to a seamless security experience. However, when issues arise, identifying and fixing them is crucial to maintaining the safety and security of your property. From connectivity to power supply, proper image capturing, and accurate alert management, troubleshooting these common issues can restore the functionality of your Arlo camera system. Keep your system’s software up to date, monitor its performance regularly, and contact Arlo support for assistance with unresolved problems. With these tips, you can ensure that your Arlo cameras will reliably serve their intended purpose as integral components of your home security setup.